Fan Guide A-Z

A

Admission

All guests entering Cedar Park Center must have a valid event ticket to gain admission. For most events, including Texas Stars and Austin Spurs games, children under 2 years of age may enter the venue free of charge, providing that he/she sits on the lap of a parent or guardian. Guests should retain their ticket stubs in order to verify proper seat locations. Please sit only in your seat, as designated by the ticket, to avoid inconvenience to others.

AED (Automated External Defibrillator) Locations

An AED is a device used to administer an electric shock through the chest wall of the heart. A built in computer assesses the patient's heart rhythm, judges whether defibrillation is needed and then administers the shock. Audible and / or visual prompts guide the user through the process.

An AED machine is located on the main concourse at the Guest Services Desk behind Section 121, in First Aid behind Section 109, and on the suite level in the northwest and southeast corners. These portable models allow non-medical personnel to respond to a medical emergency where defibrillation is required.

Alcohol Policy

Alcohol is sold only to guests 21 years of age and older, with proper identification. There is a two (2) drink maximum per purchase per person. During Texas Stars games all alcohol sales will be terminated at the beginning of the 3rd period. During Austin Spurs games all alcohol sales will be terminated at the beginning of the 4th quarter. The cut off for alcohol sales will not change in the event of overtime during any sporting event. For other events, the termination of alcohol sales will be determined on an event-by-event basis, by the Cedar Park Center and RS3 team.

All guests should consume alcohol responsibly: any guest who appears intoxicated may be denied entry or ejected.  Any person under the age of 21 who is in possession of alcoholic beverages regardless of how they obtained the beverages is subject to ejection without refund and arrest.

Animals

Animals are not permitted in Cedar Park Center, with the exception of trained service animals or promotional nights. If you have further questions regarding animals in the venue, please contact us at 512-600-5000.

ATMs (Automated Teller Machine)

For your convenience, Cedar Park Center has two (2) Plain's Capital Bank ATMs located on the main concourse behind Section 122 and 102.

B

Baby Changing Stations

Baby changing stations are located throughout the venue in various men's, women's and all family restrooms.

Backstage Passes

Backstage passes are not available for sale. Passes are usually only provided by artist management or fan clubs to select recipients. Cedar Park Center personnel cannot provide or sell backstage passes and are prohibited from providing any tour personnel information.

Bag Check

All bags entering Cedar Park Center are subject to search.

Banners, Signs and Noisemakers

Hand-held banners and signs are allowed at Cedar Park Center (however this varies by event). Banners or signs may not be placed on the ice, be commercial in nature, obscene or cause any disturbance to other guests. Poles to display banners or flags are prohibited. Banners and signs may not exceed three (3) feet tall, obstruct the view of other guests or obstruct building signage. Cedar Park Center reserves the right to remove any banner or sign without exception or change this policy at any time.

Guests may not bring artificial noisemakers of any type to Cedar Park Center events.  For Texas Stars games the team has determined that all noisemakers except for cowbells are prohibited.  Patrons will be allowed to bring in one cowbell per person.  Cowbell size will be restricted to 8” in length and Cedar Park Center Security will utilize this size restriction when determining if cowbells will be allowed into the arena.  Guests using cowbells should be courteous to other fans and not detract from their enjoyment of the game.

Banquet Rooms

If you are interested in booking meeting space, the Miller Coors Club Lounge, Bud Light Lounge and/or banquet space in one of the many other flexible spaces at Cedar Park Center please contact us at 512-600-5000.

C

Cameras and Recording Devices

Video cameras are not allowed in Cedar Park Center, including but not limited to GoPros. The use of "non-professional" still cameras without flash, at the request of their respective leagues, is permitted during Texas Stars and Austin Spurs games. Tripods and camera stands are not permitted inside the venue. The use of still cameras during concerts and other events hosted at the venue, will be determined on an event-by-event basis. Please contact Cedar Park Center at 512-600-5000 with any event specific questions.

Texas Stars Hockey Game

Still photo cameras are permitted under the following conditions:

1. Any camera stand of any size or dimension will not be allowed inside Cedar Park Center except for approved media with proper credentials.
2. Cedar Park Center management reserves the right to ask guests to take the camera back to their car should the camera, or the process of using the camera, obscure, block, or interfere with another guest during the game. 

Video recorders are not permitted in Cedar Park Center during Texas Stars games.

Austin Spurs Basketball Games

Still photo cameras are permitted under the following conditions:

1. The camera lens may not be larger than 5 inches
2. Any camera stand of any size or dimension will not be allowed inside Cedar Park Center except for approved media with proper credentials.
3. Cedar Park Center management reserves the right to ask guests to take the camera back to their car should the camera, or the process of using the camera, obscure, block, or interfere with another guest during the game. 

Video recorders are not permitted in Cedar Park Center during Austin Spurs games.

 

Catering by RS3 Catering

Cancellation and Postponed Events

In the rare occasion that an event at Cedar Park Center is postponed or cancelled, please visit www.cedarparkcenter.com or call 512-600-5000 for information updates specific to the event that you have tickets for. In most cases, refunds will be available at the point of purchase.

Cell Phones

Cellular phones are permitted providing their use does not prevent other guests from enjoying the event. The use of camera and video functions may be restricted if requested by the event. We encourage you to place your phone in vibrate mode upon entry to Cedar Park Center.

Club Seats

Cedar Park Center features 603 Club seats. In addition to spectacular sightlines and extra-wide seats, Club ticket holders receive in-seat service, VIP access to the Miller Lite Club Lounge, and access to pre-event buffets for select events. On a season basis, Club seat ticket holders receive right of first refusal to purchase tickets for other Cedar Park Center events, free Texas Stars parking, and many other benefits. For information on how to purchase Texas Stars Club Seat Season Ticket Packages please click here.

Concessions

RS3 manages concessions throughout Cedar Park Center. Our concession stands offer a variety of food and beverages, from fresh burgers, hot dogs, and cold draft beer to soft chicken tacos, nachos, and frozen margaritas. Located throughout the arena, guests can enjoy a range of menu options including some local flair. Choose from the 6 concessions stands or portable carts, including Nutty Bavarian.

Credit Cards

Visa, MasterCard, Discover and American Express are accepted at every concession and merchandise stand. Portable stands are cash only.

D

Donations

Charities and other non-profit groups requesting donation or auction items from Cedar Park Center or Texas Stars Hockey Club should submit a written request on their organizational letterhead to: Texas Stars Foundation, Attn: Donation Requests, Danielle Barone – Director, Texas Stars Foundation, 2100 Avenue of the Stars, Cedar Park, TX 78613.

Door Time

For most events, doors open 60 minutes prior to the event start time. This may vary by event. For specific information, please contact Cedar Park Center at 512-600-5000 or visit the Events and Tickets page of our website for more information.

Drop Off and Pick Up Location

The designated drop-off area for guests is located off of 183A in our valet lot on the east side of Cedar Park Center.

E

Elevators

Cedar Park Center features three (3) elevators. One is located at the Coca Cola Plaza entry vestibule, one at HEB Plaza entry vestibule, and another in the southeast corner of the main concourse behind Section 103. All three elevators have service to the suite / loge level of the facility.

Entrances

Cedar Park Center features three (3) primary entrances. The main entrance on the east side of the facility near the Box Office, Coca Cola Plaza in the northwest corner of the facility, and H-E-B Plaza in the southwest corner of the facility.

Emergency Evacuation

In the event of an emergency, please remain calm and walk to the nearest exit in an orderly fashion. Follow posted signs, staff instructions, and listen for announcements for specific information. In some circumstances you will be directed to remain INSIDE the building and staff will direct you where to go. Please do not use elevators during these evacuations. If you are disabled, staff will assist you in getting to safety.

Employment Opportunities

Working for this organization means being a part of the premier entertainment venue of the area, the place where people go to relax, have fun and meet friends. Texas Stars, L.P. hires people who are dependable, flexible and energetic. Every employee is an ambassador to the community, so customer service and a positive attitude are a constant requirement. Visit the Employment page of our website to view a listing of all available positions with Cedar Park Center and the Texas Stars Hockey Club.

Executive Offices

Cedar Park Center and Texas Stars Hockey Club offices are located inside Cedar Park Center. During normal business hours you can enter the facility via Coca Cola Plaza and follow the signs to building and team administration.

Events Calendar

Cedar Park Center continuously updates our event calendar adding new and exciting events. Please visit the Events and Tickets page of our website to view the most current listing of upcoming events.

F

First Aid

For your safety, Cedar Park Center has professionally trained emergency personnel on site for all events. The First Aid station is located behind Section 109 on the main level. In the event of an emergency, please go to the first available Cedar Park Center representative for assistance.

G

Group Sales

Specific shows and events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show by show basis. If you are interested in a specific show, please visit the Group Sales and Special Offers page of our website for more information including a listing of all shows with group discounts.

Guest Code of Conduct

For the benefit and enjoyment of everyone in attendance, we would like to explain the Guest Code of Conduct:

  1. All guests should consume alcohol responsibly: any guest who appears intoxicated may be denied entry or ejected.  Any person under the age of 21 who is in possession of alcoholic beverages regardless of how they obtained the beverages is subject to ejection without refund and arrest.
  2. Guests using foul or abusive language or gestures are subject to ejection without refund.
  3. Guests may not bring artificial noisemakers of any type to Cedar Park Center events.  For Texas Stars games the team has determined that all noisemakers except for cowbells are prohibited.  Patrons will be allowed to bring in one cowbell per person.  Cowbell size will be restricted to 8” in length and Cedar Park Center Security will utilize this size restriction when determining if cowbells will be allowed into the arena.  Guests using cowbells should be courteous to other fans and not detract from their enjoyment of the game.
  4. At sporting events we encourage everyone to cheer for his or her favorite team and players, but to do so in a manner as to not detract from another fan’s enjoyment of the game.
  5. Guests may bring small, handheld signs/posters to events as long as they do not interfere or obstruct the view of others.  Signs may not contain political or commercial messages and may not be offensive to any other guest.  Management reserves the right to remove any signs at its sole discretion.
  6. Guests wearing clothing with language or graphics that may be deemed offensive by other guests may be denied entry into, or ejected from the arena without refund.  Clothing that reveals parts of a guest’s body that may be offensive to other guests may also be denied entry or ejected from the arena without refund.  At no time may a guest remove their shirt inside the arena.
  7. Smoking and the use of e-cigarettes are prohibited in Cedar Park Center.  Guests may smoke or use e-cigarettes in designated smoking areas.
  8. Guests attempting to enter the arena without a valid ticket or occupying a seat for which they do not hold a ticket will be ejected without refund.
  9. Any guest encountering difficulties with any other guest is encouraged to notify any representative of Cedar Park Center.  Guest Services is located on the concourse behind section 120.
  10. All bags and backpacks are subject to inspection and any prohibited items will be thrown away or must be returned to the guest’s vehicle.  Prohibited items include: alcoholic beverages; illicit/illegal drugs; knives over 5” in length; objects that may be used as weapons (i.e. bats, sticks, rocks); unlicensed handguns (see CHL policy); explosives or explosive devices including, but not limited to, fireworks, poppers, cap guns; video and video recording devices; laser pointers; baby carriers or car seats; helium balloons, and inflatable balls.
  11. Outside food and beverage and beverage containers are prohibited with the exception of guests with medical conditions or small children.  Small snacks and bottled water are permitted in those instances and are subject to security approval.
  12. Professional cameras are not allowed for any Cedar Park Center events with the exception of Texas Stars games.  The photography policy for all non-Texas Stars events is determined by the individual event promoter or tour and varies by event.  
  13. Strollers are permitted but must be checked-in at Guest Services located behind section 120.
  14. Guests are not allowed to sell tickets or unlicensed merchandise on Cedar Park Center property
  15. Guests interfering with the progress of an event, throwing items within the arena, attempting to distract event participants with a laser pointer, light, or any other item are subject to ejection and arrest. 

 

Guest Services

H

Handouts

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Cedar Park Center property without prior written authorization from Cedar Park Center.

Hotels

Cedar Park currently has six hotels within three miles of Cedar Park Center. Please visit the Around the Arena page of our website for more information about local hotels.

L

Listening Devices

Listening devises may be checked out, free of charge, at the Guest Services Desk located behind Section 121. A valid I.D. is required to ensure the return of equipment.

Lost and Found

During an event, lost and found is located at the Guest Services desk behind Section 121. If you think you lost an item during an event, inquires can be made by calling 512-600-5000 the following business day. Messages left at this extension will be returned by a member of the Cedar Park Center team.

Lost Children or Companions

Lost children should be escorted to the nearest Cedar Park Center team member. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest team member for assistance.

M

Merchandise

Numerous merchandise or novelty stand are available throughout the main concourse of Cedar Park Center during events. Texas Stars merchandise can also be purchased online by visiting CLICKING HERE.

P

Parking

Cedar Park Center features more than 2,600 parking spaces on its property, including parking for guests with disabilities located in Lots B, F, G, and Valet. Parking for all events is cash only and parking prices may vary by event. For specific parking price information please visit the Events and Tickets page of our website.

PARKING MAP

Prohibited Items

Cedar Park Center has a select number of prohibited items that cannot enter the facility. These items include but are not limited to: weapons, laser pens, air horns, noisemakers, laptop computers, wrapped gifts, oversized bags, confetti, streamers, outside food and beverage, cans, bottles, alcohol, and coolers.

R

Re-Entry

Cedar Park Center enforces a re-entry policy, meaning that guests that exit the building must have their ticket scanned out and re-present the ticket for re-entry.

Restrooms

Cedar Park Center offers ample men's, women's, and family restrooms on both levels of the facility, all of which are accessible to persons with disabilities. Baby changing stations are located in most men's and women's restrooms and all family restrooms.

S

Season Ticket Information

Season ticket packages are available for both the Texas Stars and Austin Toros. For more information please follow the links below.

Security

Cedar Park Center staffs both in-house private security and off-duty Cedar Park police officers to provide security before, during, and after events. Depending on the current Homeland Security National Threat Advisory, Cedar Park Center will base event security upon that level along with the performer's security rider.

Smoking Policy

There are several designated areas at Cedar Park Center for smoking that include: the outside patio of the Stars Club, outside of Coke-a-Cola Plaza and HEB Plaza on the main level, and on the balconies in the northwest and southwest corners of the suite level. The use of Eelectronic cigarettes and any smoking paraphernalia is prohibited inside the Cedar Park Center.

Strollers

Strollers are not permitted inside the seating area at anytime. If necessary, strollers may be checked in at the Guest Services Desk behind Section 121 upon entering the facility. Cedar Park Center is not responsible for any lost, stolen, or damaged strollers.

Suites

Experience VIP treatment during events at Cedar Park Center in any of our luxury suites serving groups of 16-70 people. Suite purchases include VIP Parking and are available for nightly rentals. Please visit the Suites page of our website for more information.

T

Tailgating

Tailgating is allowed on an event-by-event basis, please contact Cedar Park Center at 512-600-5000 for specific event information.

Telephones

A telephone is available at no charge at the Guest Services Desk behind Section 121 on the main concourse.

Tickets

Purchasing tickets for events at the Cedar Park Center can be done at our Box Office windows or via Ticketmaster (online, by phone or a Retail Outlet). Ticketmaster is the only authorized ticket-selling agent of the Cedar Park Center. The Cedar Park Center cannot be responsible for the authenticity of tickets obtained through any other source. The Cedar Park Center will not honor counterfeit and other invalid tickets.

For most events, children under 2 years of age may enter the center free of charge, providing that he or she sits on the lap of a parent or guardian. Guests 2 years of age and older must have a ticket to enter the center.

  • To purchase tickets by Phone, Call 1-800-745-3000
  • To purchase online, hit "Buy Tickets" on the event list or event detail page.
  • To search for Ticketmaster retail outlet near you please vidit www.ticketmaster.com

Ticket Office

The Cedar Park Center Ticket Office is located on the northeast side of the arena. The Ticket Office hours of operations are as follows:

  • Monday through Friday from 10:00am to 6:00pm
  • Saturday (Non-Event Day) Noon to 3:00 PM
  • Saturday (Event Day) Noon to Beginning of Event
  • Sunday (Non-Event Day) Closed
  • Sunday (Event Day) Opens at noon or two hours prior to event time, whichever is earlier. 

W

Water Fountains

Accessible water fountains are available on the main concourse of Cedar Park Center behind Section 103 and Section 120.

Wheelchair Escorts

Cedar Park Center offers wheelchair service for guests who may need assistance to and from entrances and/or seats. Please contact a Guest Services representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member.

Wheelchair Storage

For guests that wish to transfer to a seat from their wheelchair, we will store your wheelchair at Guest Services. Our staff will make arrangements at time of retrieval to return the wheelchair to you at the end of the event, or any other preferable time.

Will Call

Tickets for events at the Cedar Park Center may be picked up at Will Call during Box Office hours of operation. Please bring a valid photo ID along with the credit card used to purchase the tickets.

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